Refund & Returns Policy
All returns & exchanges are handled by our Customer Service team.
Please call or email if you wish to return or exchange any item.
We have a simple process for returning a product to us:
- Email email@example.com or call us on +618 8555 0135 and let us know
- Once your request to return a product has been processed, you will be provided with email or phone confirmation authorising the return.
- Place all items in a secure package outer and send back to us.
Merchandise must be returned within 30 days of receipt.
Merchandise must be unworn and unwashed. Your item must be in re-saleable condition with tags still attached.
Underwear can not be returned.
Transition Surf reserves the right to deny a refund if the items are returned used, soiled, worn or damaged in any way. You will be notified by email if your returned item is not suitable for a refund. We reserve the right to assess the condition of the returned product prior to offering a refund or exchange. This may result in a refund or exchange being refused by us.
Exchanges and Returns can be processed in person at our Store.
The cost of return shipping is at the customer’s expense and is non-refundable, unless in the case of our error in shipping an incorrect or faulty product to you.
Where you are entitled to a refund, you will only receive the refunded amount equal to the cost of the product. Delivery and Return charges will be excluded from total amount refunded.
We recommend that you return items through traceable mail as returned items which are not received by Transition Surf will not be issued a refund. We also recommend you ask for a proof of postage at the time of posting your returned item.
Refunds will be issued to the credit card or PayPal account that the payment had originally come from. If original purchase was processed via Afterpay your refund will be issued via the selected payment channel. If you return your items before your first Afterpay payment is due these amounts will be removed from your payment plan and you will not have to pay for them. This allows you to try before you buy!
Please allow 7 business days for a refund to be processed from the date the returned item is received at Transition Surf. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within ten days of us notifying you that a refund has been issued.
Return of Sale Items
We do not refund or replace Sale Items however you can choose a refund or exchange of goods if the Sale Item has a major problem or defect.
Shipping of Returns
If you were shipped the wrong order, please notify us immediately by contacting our Customer Service team and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item. Shipping is non-refundable except in cases where we may be at error.
Returns Address – once you have notified us of return:
33 Ocean Street
Victor Harbor, SA 5211